Terms of Service

1. Agreement to Terms

By accessing or using Firsthand's services, including our Chrome extension and website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Firsthand provides a price tracking service that allows users to:

• Monitor product prices across supported e-commerce websites
• Receive notifications when prices drop
• Track specific sizes and set target prices
• Sync tracked items across devices

3. User Accounts

3.1 Account Creation

To use our Service, you must create an account with a valid email address and password. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

3.2 Account Requirements

• You must be at least 18 years old to use our Service
• You may not create multiple accounts
• You may not share your account with others
• You must verify your email address to activate your account

4. Acceptable Use

You agree to use Firsthand only for lawful purposes. You may not:

• Use the Service for any commercial or automated purposes without our permission
• Attempt to circumvent any security measures
• Interfere with or disrupt the Service or servers
• Collect or harvest any information from the Service
• Use the Service to violate any third-party rights
• Reverse engineer or attempt to extract the source code
• Use the Service to track products for resale or commercial purposes

5. Intellectual Property

5.1 Our Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are owned by Firsthand and protected by intellectual property laws.

5.2 Your License to Use

We grant you a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes in accordance with these Terms.

5.3 User Content

By using our Service, you grant us a license to use, store, and process any content you provide (such as product URLs and preferences) solely for the purpose of providing the Service to you.

6. Third-Party Services and Content

Our Service interacts with third-party websites (retailers) to track prices. We are not responsible for:

• The accuracy of product information or prices displayed by retailers
• The availability of products on third-party websites
• Any transactions you make with third-party retailers
• The privacy practices or content of third-party websites

7. Service Availability and Modifications

We strive to provide reliable service but cannot guarantee uninterrupted access. We reserve the right to:

• Modify or discontinue any aspect of the Service
• Impose limits on certain features
• Restrict access to parts or all of the Service
• Terminate the Service with reasonable notice

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be error-free or uninterrupted
• Price information will be accurate or up-to-date
• Notifications will be delivered in a timely manner
• The Service will meet your specific requirements

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIRSTHAND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for any claims related to the Service shall not exceed the amount you have paid us in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Firsthand, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or share through the Service

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account and data
• All provisions of these Terms that should survive termination will remain in effect

13. Governing Law and Disputes

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the new Terms on this page and updating the "Effective Date." Your continued use of the Service after changes constitutes acceptance of the new Terms.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Firsthand regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: legal@firsthand.com
• Support: support@firsthand.com