Privacy Policy

1. Introduction

Welcome to Firsthand ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and website services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and password when you create an account
• Product Tracking Data: URLs of products you choose to track, target prices, and size preferences
• Communication Data: Information you provide when contacting our support team

2.2 Information Automatically Collected

• Usage Data: How you interact with our extension and website
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed

2.3 Product Information

• Product prices, names, and images from retailer websites you choose to track
• Price history and availability data for tracked items

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our price tracking service
• Send price drop notifications via email
• Sync your tracked items across devices
• Improve and optimize our services
• Communicate with you about service updates
• Respond to your support requests
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal data. Your data is stored using Firebase/Google Cloud services with industry-standard encryption. While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our business (e.g., Firebase for authentication, EmailJS for notifications)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to sharing

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal data
• Update or correct your information
• Delete your account and associated data
• Opt-out of marketing communications
• Disable tracking for specific items

To exercise these rights, please contact us at privacy@firsthand.com.

7. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal purposes.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

10. Third-Party Links

Our service may contain links to third-party websites (retailers). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: privacy@firsthand.com
• Support: support@firsthand.com

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you may request information about our data practices and exercise your rights by contacting us.

14. European Privacy Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.